The Ultimate Guide to Customer
Support 2019

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the ultimate guide to customer support2019


What is the book about?

In this whitepaper, we discuss the paradigm shift customer support has taken in 2019 and how, whether you are in e-commerce, financial services, consumer tech, B2B or SaaS, your end user expects accurate, empathetic and contextual experiences in real-time - whatever device they may be on.

Here’s what’s covered:

  • Primary trends and expectations influencing customer support operations today
  • Building internal workflows and planning for escalations
  • What should your customer support product stack look like?
  • Automating customer support
  • Meeting your customers on all devices
  • How to structure a support organization
  • Examples of companies achieving high calibre customer support
  • Who should be involved

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