The Ultimate Guide to Customer Support 2019

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the ultimate guide to customer support2019

customer-support

What is the book about?

In this whitepaper, we discuss the paradigm shift customer support has taken in 2019 and how, whether you are in e-commerce, financial services, consumer tech, B2B or SaaS, your end user expects accurate, empathetic and contextual experiences in real-time - whatever device they may be on.

Here’s what’s covered:

  • Primary trends and expectations influencing customer support operations today
  • Building internal workflows and planning for escalations
  • What should your customer support product stack look like?
  • Automating customer support
  • Meeting your customers on all devices
  • How to structure a support organization
  • Examples of companies achieving high calibre customer support
  • Who should be involved
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