What is the book about?
In this whitepaper, we discuss the paradigm shift customer support has taken in 2019 and how, whether you are in e-commerce, financial services, consumer tech, B2B or SaaS, your end user expects accurate, empathetic and contextual experiences in real-time - whatever device they may be on.
Here’s what’s covered:
- Primary trends and expectations influencing
customer support operations today
- Building internal workflows and planning for escalations
- What should your customer support product stack look like?
- Automating customer support
- Meeting your customers on all devices
- How to structure a support organization
- Examples of companies achieving high calibre customer support
- Who should be involved