Whitepaper

The Ultimate Guide to Customer Support

customer-support-book-1

the ultimate guide to customer support2019

What is the whitepaper about?

In this whitepaper, we discuss the paradigm shift customer support has taken in recent years and how, whether you are in e-commerce, financial services, consumer tech, B2B or SaaS, your customers expect accurate, empathetic and contextual experiences in real-time - on every device.

Here’s what’s covered:

  • Primary trends and expectations influencing customer support operations today
  • Building internal workflows and planning for escalations
  • What should your customer support product stack look like?
  • Automating customer support
  • Meeting your customers on all devices
  • How to structure a support organization
  • Examples of companies achieving high caliber customer support

Make your support team more
productive today!

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