Financial service customer
experience optimization factsheet

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Financial services and banking industry often review research reports before considering any shift in their customer service policies.

Acquire’s financial service report is a practical exploration of digital banking from the perspective of customers. The report is generated by garnering data from reliable sources like FSI ( Prominent Financial Services Industry) and banking customers.

The study is particularly intended to understand:

  • What do customers do when faced with poor customer service?
  • What are their expectations in terms of personalized banking?
  • What digital pain points you need to fix?
  • Where does the human element still matter?
  • How to empower agents to meet changing customer expectations?

And finally!

A checklist to supercharge your customer engagement.

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