FACTSHEETOptimizing the Financial Services Customer Experience
Improve the financial customer experience by meeting customers where they are.
What is this factsheet about?
Acquire’s financial service report is a practical exploration of digital banking from the perspective of customers. The report is generated by garnering data from reliable sources like FSI ( Prominent Financial Services Industry) and banking customers.
Here’s what you’ll learn:
- What do customers do when faced with poor customer service?
- What are their expectations in terms of personalized banking?
- What digital pain points do you need to fix?
- How do you empower agents to meet changing customer expectations?