What is the book about?

Financial services and banking industry often review research reports before considering any shift in their customer service policies.

Acquire’s financial service report is a practical exploration of digital banking from the perspective of customers. The report is generated by garnering data from reliable sources like FSI ( Prominent Financial Services Industry) and banking customers.

The study is particularly intended to understand:

• What do customers do when faced with poor customer service?
• What are their expectations in terms of personalized banking?
• What digital pain points you need to fix?
• Where does the human element still matter?
• How to empower agents to meet changing customer expectations?

And finally!

A checklist to supercharge your customer engagement.