Financial services and banking industry often review research reports before considering any shift in their customer service policies.
Acquire’s financial service report is a practical exploration of digital banking from the perspective of customers. The report is generated by garnering data from reliable sources like FSI ( Prominent Financial Services Industry) and banking customers.
The study is particularly intended to understand:
- What do customers do when faced with poor customer service?
- What are their expectations in terms of personalized banking?
- What digital pain points you need to fix?
- Where does the human element still matter?
- How to empower agents to meet changing customer expectations?
And finally!
A checklist to supercharge your customer engagement.
