What is this whitepaper about?
In this whitepaper, we discuss how customer experience (CX) technology can help companies cope and even flourish in an increasingly digital world where customer expectations have been forever changed by the impact of COVID-19.
This whitepaper will cover:
- How to use customer engagement technologies to implement CX strategies
- Why CX and customer engagement is key to growing business and customer loyalty
- The business challenges sales and customer support teams face in today’s new normal
- The best customer engagement tools for sales and suport teams to use in an online world
- Case studies of companies that have successfully implemented CX tech to grow business
- Where CX is heading post-COVID-19