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In short, co-browsing allows an agent see a customers web screen in real-time and interact with their screen.
This Whitepaper gives an insight into how co-browsing is being utilised across customer support, sales and customer on-boarding.
A quck overview of the content covered
- What is Co-Browsing
- Evolution of co-browsing. How it has been used so far. & results
- Co-browsing in different industries
- Why some of the largest companies are investing
- Enterprises finding new waves of offering
- The value of chatbots in customer service
- Data Security and Privacy