An Ultimate Guide on Cobrowsing 2019


What is the book about?

In short, co-browsing allows an agent see a customers web screen in real-time and interact with their screen.

This Whitepaper gives an insight into how co-browsing is being utilised across customer support, sales and customer on-boarding.

A quick overview of the content covered:

  • What is Co-Browsing
  • The evolution of Co-Browsing: how it has been used so far & the results
  • Co-browsing for different industries
  • Why some of the largest companies are investing
  • Enterprises finding new waves of offering
  • The value of chatbots in customer service
  • Data Security and Privacy

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