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In short, co-browsing allows an agent see a customers web screen in real-time and interact with their screen.
This Whitepaper gives an insight into how co-browsing is being utilised across customer support, sales and customer on-boarding.
A quick overview of the content covered:
- What is Co-Browsing
- The evolution of Co-Browsing: how it has been used so far & the results
- Co-browsing for different industries
- Why some of the largest companies are investing
- Enterprises finding new waves of offering
- The value of chatbots in customer service
- Data Security and Privacy