What is the book about?

In short, co-browsing allows an agent see a customers web screen in real-time and interact with their screen.

This Whitepaper gives an insight into how co-browsing is being utilised across customer support, sales and customer on-boarding.

A quick overview of the content covered:

• What is Co-Browsing
• The evolution of Co-Browsing: how it has been used so far & the results
• Co-browsing for different industries
• Why some of the largest companies are investing
• Enterprises finding new waves of offering
• The value of chatbots in customer service
• Data Security and Privacy