The Rise of chatbots in customer service & support

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What is the book about?

In this Whitepaper we go through how Chatbots powered by AI are quickly being adopted by forwarding thinking brands like American Express and H&M, to supercharge their customer service experience. The 2017 IBM research has shown us that by 2020, 80% of companies will be utilizing Chatbots. This comes as no surprise to us, as we know Chatbots offer companies a more accurate and responsive way to support customers around the clock.

Thinking about using a Chatbot or interested in what the hype is all about?

Download our free whitepaper to find out:

  • Chatbots vs Live agents
  • Solving the problem
  • Consumer perception of Chatbots
  • Why some of the largest companies are investing
  • Enterprises finding new waves of offering
  • The value of chatbots in customer service
  • How Chatbots were used in the last year, including stats
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