In this Whitepaper we go through how Chatbots powered by AI are quickly being adopted by forwarding thinking brands like American Express and H&M, to supercharge their customer service experience. The 2017 IBM research has shown us that by 2020, 80% of companies will be utilizing Chatbots. This comes as no surprise to us, as we know Chatbots offer companies a more accurate and responsive way to support customers around the clock.
Thinking about using a Chatbot or interested in what the hype is all about?
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